Privacy Policy

We at Alleanza Healthcare L.L.C. are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your personal information. These measures include but are not limited to the application and adherence to, of numerous physical security protocols, cyber security protocols, data encryption, data anonymization and limitation of access. This Privacy Policy (together with the terms and conditions relating to the services you have subscribed to) sets out what personal information we have, how we use it and how you can check and update any personal information we have about you.


By subscribing to any of our services or by accessing any of our sites or apps, you acknowledge and agree that this Privacy Policy applies to all services offered by us and to all of our sites or apps, but excludes services and sites or apps that have separate privacy policies that do not incorporate this Privacy Policy.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

We may collect your personal information including but not limited to:

  1. your name, gender, date of birth, identity document number;
  2. your address, telephone number, fax number, email address;
  3. your amount of data usage, roaming information, internet protocol (IP) address which we collect when you visit our website and your device details, the date and time of your visit of our website, the type and version of browser used, the operating system and platform and the URL of any websites which you used to access our website;
  4. your communications with us;
  5. your account information such as the services you use and anything else relating to your account; and
  6. any other information we need to provide a particular service.
How we use your information

We use the information we collect in various ways, including but not limited to:

  1. to validate you as a registered customer when using our services or when calling the Alleanza Contact Centre;
  2. to manage your account with us;
  3. to improve, personalize, and expand our website;
  4. to improve our products, services and features and develop new ones;
  5. to manage our network and help us optimize your network coverage and our network;
  6. to understand and analyze how you use our website;
  7. to communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes;
  8. to respond to any questions or concerns you may have regarding our network, products or services;
  9. to comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests;
  10. to ensure security for you and our staff;
  11. to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks; and
  12. to carry out statistical analysis and studies which may be shared with third parties, only in an anonymized form.
Log Files follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, internet service provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.


Like any other website, we use cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.By continuing to use our Website, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our Website.

Disclosure of your personal information

Your personal information may be shared with, or transferred to, our subsidiaries, affiliated companies, and trusted third parties. We shall not share or use your personal information with our affiliates or any third party that is not directly involved in the provision of the services, without obtaining your prior express consent. However, you always have the option to withdraw your consent by contacting Alleanza Contact Centre.

We may disclose your personal information, with predefined processes, if such disclosure is, including but limited to:

  1. permitted under the United Arab Emirates (UAE) applicable laws;
  2. required by law;
  3. required by a regulatory body;
  4. in order to comply with a court order or in connection with judicial proceedings or any other legal proceedings;
  5. necessary to perform a contract we are about to enter or have entered with you;
  6. necessary to protect public interest or national security;
  7. made public by you;
  8. is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
  9. expressly permitted by you (we will get your express opt-in consent before we share your personal information with any third party for marketing purposes).

The personal information that we collect from you may be transferred to, and stored at, a destination outside the UAE. It may also be processed by staff operating outside the UAE who works for us or for one of our third-party vendors. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering EU standard contractual clauses (or equivalent measures) with the party outside the UAE receiving the personal information. We carry out such transfers to facilitate the performance of our contract and in pursuit of our legitimate business interests of helping us serve you better.

Data retention

Some of the personal information, which you give to us when subscribing for a service or product, will be retained for a reasonable period after termination of the subscription.

The period for which we keep your information depends on the purpose for which your information was collected. We will only keep your personal information for as long as it is necessary or needed for our business purposes or for legal requirements, and then we will delete it from our systems.

Accuracy and access to your information

You agree to provide us with accurate personal information at all times and you will notify us promptly upon any changes to your personal information. If you want to access any of your personal information you may contact us by mail or email. Upon verifying your details, we will, free of charge, disclose the relevant personal information we hold.

Your Data Protection Rights – GDPR compliance

We would like to make sure you are fully aware of all of your data protection rights. You have the right to:

Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request rectification of any personal information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with applicable laws. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.